Empathic Communication Skills (ECS) Training

Inclusion Criteria:

Site Eligibility

Employs at least 15 FTE OCPs (i.e., oncologists, nurse practitioners and physician assistants) as per self report
Reports a clinic volume of at least 20 new lung cancer patients per month as per self report

OCP Participant Eligibility

OCPs who are thoracic oncology physicians (radiologists, medical oncologists, pulmonologists, and surgeons), NPs, or PAs and currently treating lung cancer patients, as per self-report;
OCP conducts consultations with lung cancer patients, as per self-report;
OCP sees at least 1 lung cancer patient per week, as per self-report;

Patient Eligibility

Patient under the care of a participating OCP as per self report;

English and/or Spanish speaking;

In general, which language do you prefer to receive your medical care, English/Spanish/both English and Spanish Equally?
If English, treat as fluent in English, no additional language questions
If Spanish, treat as fluent in Spanish, no additional language questions
If both English and Spanish equally, ask the follow-up questions and go with whichever language is endorsed as best. If endorsed equally, assign to category patient prefers
How well do you speak English? Not at all/ Not well/Well/Very well
How well do you speak Spanish? Not at all/Not well/Well/Very well
Is at least 18 years of age as per self report;
Has a suspicious lung mass or confirmed lung cancer diagnosis, as per clinician judgment or medical record note;
Is a former or current smoking as per self report;
Has had no more than 10 prior visits with the participating OCP, as per the medical record and/or self report

Exclusion Criteria:

Patient Exclusion

Individuals of impaired decision-making capacity as per a clinician's judgment or as documented in the EMR.

Site and OCP Exclusion

None