118 adults with benign thyroid nodules who were seen at a UW Health clinic for a fine needle biopsy and do not need surgery will be enrolled and can expect to be on study for a one-time visit of up to 60 minutes. Each participant will be randomized to watch one of two videos simulating a patient-surgeon discussion about treatment options for low-risk thyroid cancer with or without emotionally supportive statements.
In this study, the investigators will test the extent to which emotionally supportive communication from a surgeon is associated with patient preference for total thyroidectomy. The investigators will conduct a hypothetical choice experiment with "analogue" patients, defined as those with a benign thyroid nodule not requiring surgery.
Baseline measures will be collected, then participants will be randomized to watch a video simulation of a patient-surgeon discussion about treatment options for low-risk thyroid cancer with or without emotionally supportive statements.
The investigators hypothesize that increased emotionally supportive communication by the surgeon will decrease the likelihood of patients choosing total thyroidectomy, reduce anxiety and thyroid cancer fear, and increase decisional confidence, perceived physician empathy, trust in physician, and information recall.
Inclusion Criteria (Determined during electronic medical record (EMR) screening):
Seen in a UW Health Clinic for fine needle aspiration (FNA) of a thyroid nodule in the last 30 days Thyroid nodule measures ≤4 centimeters Benign thyroid nodule biopsy result Able to speak and read English Access to internet
Inclusion Criteria (Determined/reconfirmed during pre-study screening on Qualtrics):
Seen in a UW Health Clinic for FNA of a thyroid nodule in the last 30 days
Exclusion Criteria (Determined during EMR screening):
Additional thyroid nodule biopsy results that are not benign History of thyroid cancer History of thyroid surgery Has seen a surgeon about thyroid or parathyroid surgery Has a referral to see a surgeon about thyroid surgery Deaf Blind Vulnerable populations such as prisoners
Exclusion Criteria (Reconfirmed during pre-study screening on Qualtrics):
History of thyroid cancer History of thyroid surgery Has seen a surgeon about thyroid or parathyroid surgery Plans to see a surgeon about thyroid surgery
